For New Zealand Licensed Real Estate Agents

What you said.
Documented.
Defended.

Resaido captures every client interaction — calls, emails, texts, and in-person conversations — into a defensible, timestamped record. Built around real REA complaint patterns.

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Private beta · NZ licensed agents only · No credit card required
Live interaction flow — Chen property inquiry 14 Apr · 4 events · 2 flags
● Inquiry opened · 08:45 AM
Chen · 42 Remuera Rd · Asking $1.28M
Agent assigned: R. Patel
● Phone call · 09:14 AM · 8 min
● Email · 11:02 AM
● WhatsApp · 02:45 PM
● In-person meeting · 03:30 PM · 22 min
◈ System analysis
Scanned against REA Act patterns & Tribunal decisions.
Analysing 1,847 words…
✓ Secured · 05:01 PM
4 interactions recorded · 2 flagged · Admissible record created.
Stored · Tribunal-ready
0
Licensed agents
in New Zealand
0
REA complaints
filed each year
0
Year-on-year increase
in formal disputes
The Pattern

Yet most cases fall into just four patterns.

01
Communication breakdowns
Under pressure, in fast-moving negotiations.
“Told the buyer verbally the vendor would take $50k less. No record of the conversation.”
02
Non-disclosure
Of property issues that should have been raised.
“Known roof leak not mentioned. Buyer discovered post-settlement. No written record of agent’s knowledge.”
03
Misleading representations
Inaccurate or unsubstantiated claims.
“Described as sunny all day — south-facing property. Buyer complained within 30 days of settlement.”
04
Professional conduct
And transaction handling issues.
“Acted for both vendor and buyer. Dual agency not adequately disclosed to either party.”
But only one thing matters

What was actually said?

How it works

Everything you say. Fully protected.

Resaido sits quietly in the background — turning everything you say into a chronological, complaint-ready record.

01
Capture every channel
Calls, emails, WhatsApp, SMS, in-person notes.
02
Detect risk in real time
Flags language before it becomes a complaint.
03
Defend yourself instantly
Timestamped report, ready for the REA.
01 — Capture

Capture every channel

Calls, emails, WhatsApp, SMS, and logged in-person notes — all pulled into one unified timeline per client, automatically.

Client timeline · Chen / 14 Palm Ave
Call Inbound · 14 min 9:14 AM
Email Re: 14 Palm Ave offer 11:32 AM
MSG ⚑ WhatsApp · Price discussion 2:45 PM
Note In-person · Vendor meeting Yesterday
02 — Detect

Detect risk in real time

Trained on REA Complaints Assessment Committee and Disciplinary Tribunal decisions. Flags the language patterns most likely to appear in formal complaint — before they escalate.

Risk analysis · WhatsApp 2:45 PM
Risk · High
"…the vendor would probably take $50k less if you move quickly…"
Undisclosed vendor motivation · Rule 9.1 REAA
Risk · Medium
"…I'd suggest moving fast, these always go over GV…"
Unsubstantiated price representation · Rule 10.4
03 — Defend

Defend yourself instantly

When a complaint or dispute arises, export a timestamped, structured report — everything you said, and when, in a format ready for REA investigation or legal review.

Export ready
Chen property — 14 Palm Ave
12 interactions · 3 risk flags reviewed · Generated 23 Apr 2026
Export PDF Share with REA
Williams — Tāmaki investment
7 interactions · 0 risk flags · Generated 18 Apr 2026
Export PDF Share with REA
Audience

Who it's for

For Principals & Branch Managers
  • Spot risk across your team before it escalates to a formal complaint
  • Defensible records ready for internal reviews and REA investigations
  • Faster, cleaner responses when complaints do arise
  • A structured onboarding tool that sets standards for new licensees
For Individual Licensees
  • Your own complete record of every client interaction, always accessible
  • Peace of mind on high-stakes conversations — you have the record
  • Quick recall of what you promised whom, and when
  • Proof when you need it, in a format the REA will accept
Compliance

Built for New Zealand compliance.

REA Act 2008 & REAA Rules 2012
Every risk flag maps directly to a specific rule — no guesswork.
Privacy Act 2020
NZ-hosted data. You control what's recorded, retained, and deleted.
Crimes Act 1961
One-party consent compliant. Optional client-notification prompts built in.
Boundaries

What we don't do.

A recording tool is only useful if it can't be turned against you.
Here's what Resaido will never do.

×
We don't share data with the REA
Tap to reveal
Data privacy
Recordings and transcripts never leave your account. Only you decide what's disclosed in a complaint.
Tap to close ×
×
We don't auto-report flagged conversations
Tap to reveal
You stay in control
Risk flags are advisory. Nothing is sent anywhere. You review, you decide, you act.
Tap to close ×
×
We don't sell or train on your data
Tap to reveal
Your data stays yours
Your client conversations are never used to train shared models or sold to third parties. Ever.
Tap to close ×
×
We don't lock you in or record without your trigger
Tap to reveal
Full ownership
Export everything anytime (PDF or CSV). Recording only starts when you trigger it — nothing runs silently.
Tap to close ×
You own every recording. Always.
FAQ

Questions worth asking.

Yes. Under the Crimes Act 1961, one-party consent applies — you can record conversations you're part of. Resaido operates within this framework by default.

The record exists either way — the question is who controls it. With Resaido, you do. You control what’s captured, how it’s stored, and how long it’s retained. Without your own record, you're left relying on memory.

Only you and anyone you explicitly share a report with. Data is hosted entirely in New Zealand. Principals can see team-level risk summaries, but cannot access individual recordings without licensee consent.

Phone calls, emails, WhatsApp, SMS, and manually logged in-person notes — all unified into a single timeline per client. No separate app for each channel. Email and WhatsApp integrations are live at launch.

Trained on publicly available REA Complaints Assessment Committee and Disciplinary Tribunal decisions — the actual language that appeared in real formal complaints. Resaido flags patterns, not verdicts. You'll see false positives; that's intentional. A flag you dismiss takes seconds. A complaint you missed can take months.

Early access is free for the first 7 days — no credit card required. Full pricing will be announced before public launch. Waitlist members are notified first and will have access to early-adopter rates.

Resaido is a prevention tool, not a retroactive fix — past conversations can't be recovered. If a complaint has already been filed, speak with your agency's legal team or a solicitor. What Resaido can do is ensure every client interaction from today forward is timestamped, searchable, and defensible — so you're not in this position again.

Free download

The NZ Agent's
Compliance Checklist

Phrases that have led to REA complaints — and what to say instead. Compiled from real Complaints Assessment Committee and Disciplinary Tribunal decisions.

Not generic advice — every item maps to a real case, a real licensee, and a real consequence.

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Built for New Zealand compliance.
Early access

Your next complaint
already happened.

Be among the first New Zealand agents with a complete, defensible record of every client conversation.
Early access is free for 7 days.

No credit card. No commitment. NZ-hosted data.