Resaido is an AI-powered compliance recording platform built for licensed real estate agents in New Zealand. We are the information controller for data you provide to us when using the Resaido service.
Our registered office is in Auckland, New Zealand. All data we hold is stored within New Zealand.
We collect information in three categories:
We collect only what is necessary to provide the service. We do not collect sensitive personal information about your clients beyond what appears naturally in the communications you submit.
We use the information we collect to:
We do not use your client communication data for any purpose other than delivering the Resaido service to you.
One-party consent: Under section 216B of the Crimes Act 1961, it is lawful in New Zealand to record a private communication if you are a party to that communication. As the licensed agent, you are always a party to the conversations you record through Resaido.
While one-party consent is sufficient under NZ law, we recommend — and our platform supports — notifying clients that their interactions are being recorded. This aligns with the spirit of the Privacy Act 2020 and builds client trust.
You are responsible for ensuring your recording and documentation practices comply with your obligations under the Real Estate Agents Act 2008 and any agency-specific policies. Resaido provides the technical record; it does not constitute legal advice.
Resaido uses AI to transcribe audio, analyse text, and flag potential compliance risk. Our models are trained to identify language patterns associated with REA complaints — such as undisclosed vendor motivation, misleading price representations, and informal offer guidance.
AI flags are informational indicators, not legal findings. A flag does not mean a breach has occurred. All flagged content should be reviewed by you and, where appropriate, by a qualified legal advisor.
Your identifiable communication data is never used to train third-party AI models. Model improvement uses only anonymised, aggregated signal data.
All data is stored in New Zealand on infrastructure that meets the requirements of the Privacy Act 2020 and the New Zealand Information Security Manual (NZISM).
In the event of a privacy breach that is likely to cause serious harm, we will notify you and, where required, the Office of the Privacy Commissioner within the timeframes specified under the Privacy Act 2020.
We do not sell your data. We share data only in the following circumstances:
You control your data. By default, interaction records are retained for seven years from the date of recording — consistent with the general limitation period under the Limitation Act 2010 and the REA's recommended record-keeping practice.
You may delete individual records or your entire account at any time from your account settings. Deleted records are purged from our systems within 30 days. We retain billing records for seven years as required by the Tax Administration Act 1994.
When your subscription ends, your data is held for 60 days to allow export before permanent deletion.
Under the Privacy Act 2020, you have the right to:
To exercise any of these rights, contact us at support@resaido.com. We will respond within 20 working days as required by the Act.
We use essential cookies to maintain your session and remember your preferences. We do not use advertising or tracking cookies. You can disable cookies in your browser, but this may affect your ability to use the platform.
We may update this policy from time to time. If we make a material change, we will notify you by email at least 14 days before the change takes effect. Continued use of Resaido after that date constitutes acceptance of the updated policy.
The effective date at the top of this page reflects the most recent update.
For privacy questions, access requests, or complaints, contact our Privacy Officer:
If you are not satisfied with our response, you may escalate to the Office of the Privacy Commissioner at privacy.org.nz.